Shipping and Returns

Carriers

Most orders ship within 3-5 business days. We offer reliable shipping through USPS, and occasionally, for larger orders, FedEx. We will supply a tracking number for your order so can follow its progress online. Please note that we cannot be responsible for damages that occur in shipping, however, we package our shipments very carefully to avoid any issues.

 Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products. Before the final checkout page, the cost of shipping will be displayed.

Refund Policy

Returns:

Your satisfaction is extremely important to us. If you are unhappy with your purchase for any reason, simply email us at support@floandtheo.com, then return the unused products within 7 days of delivery in its original unopened condition and packaging along with the original receipt. We will gladly refund your purchase price (excluding shipping and handling). Please note that you are responsible for the costs of shipping your unused product to us.  

Return Exceptions

As we cannot resell them, items can not be returned if they have been opened.

Order Cancellation:

You may cancel or make changes to orders placed within 24 hours of by sending an email to support@floandtheo.com  .

Sales Tax

If the order is shipped within New York State, the law requires that local sales tax be added to the order total including the amount of the shipping charge.